Keeping up with customer expectations in today’s saturated digital world requires innovation and creativity. With so many services and products only a mobile screen away, engaging with customers across all channels and platforms is vital for running a successful business. The importance of Customer Experience (CX) throughout every touchpoint a company has with its customers cannot be overstated.

Cybercrime poses a risk to any individual or organization today. Criminals continue to develop new strategies for exploiting networks, devices, and individual errors for financial gain. Children are particularly vulnerable due to the amount of time they spend on their devices. While K12 schools, cybersecurity took a lower priority in the past, school hackers continue to target networks and institutions that have fewer resources than large, multinational firms.

Two of the many challenges when working at home are keeping organized and collaborating with others in and outside of your organization. The cloud offers many opportunities to solve these challenges allowing you to become more secure and efficient in your business processes.

Taking on the responsibility of managing a team of remote workers isn’t easy. Whether it’s a manager or department head thrust into this position due to the COVID-19 outbreak or a recent change in company policy, keeping employees productive at home can be challenging. Team leaders already face a host of difficulties to keep their members engaged and working towards the same goal at the best of times. Accomplishing all the required tasks from a remote location naturally compounds the issue.

When we experience a paper jam, the copier or printer usually gets the blame, but there can be other suspects involved in this crime against productivity.  It only requires a little investigation.

A modern consumer doesn’t look anything like their counterpart from twenty years ago. Today’s shoppers want a fast, efficient, and enjoyable experience from the businesses they patron. While the quality of goods available in-store remains a priority, using digital signage for advertising in supermarkets is becoming more common.

The rapid advances in digital technologies have enabled more people to telecommute to the office every year. While this year ushered in a global remote work experiment, analysts had already predicted more companies would adopt work-from-home policies. As far back as 2017, a report published by FlexJobs and Global Workplace Analytics found that more than four million Americans were doing at least 50% of their jobs from a home office or remote location.

With nationwide lockdowns and social distancing changing many aspects of our daily life, we are still sorting out what the future may look like. Faith-based organizations have certainly seen major challenges in how they will serve the congregation without congregating, at least physically. Many organizations are trying creative ideas and utilizing technology to continue their missions.

Small business owners face many challenges when competing with larger enterprises. Today’s consumers have become more discerning, and a customer’s loyalty depends entirely on the experiences they have when dealing with a company. One way smaller companies can differentiate themselves from their competitors is to ensure they provide superior customer service.

Teachers and school districts need all the help they can get to prepare students for a challenging future. While Multifunction Printers (MFPs) quickly found a home in modern offices, the adoption of these devices as an education technology tends to lag behind commercial institutions. Arguably, it’s just as important for students, teachers, and administrators to have access to modern productivity tools such as MFPs as it is for any other organization.