Buy or Lease? How to Make the Right Decision for Your Business

Posted by Doing Better Business on Dec 26, 2022 8:00:00 AM

Every business owner must make multiple important decisions daily. One of the most important calls comes down to two simple options – buy or lease?

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Topics: Office Equipment Purchase, Leasing, Copier Lease, buying vs leasing

Replace or Repair? How to Handle Aging Office Equipment

Posted by Doing Better Business on Dec 19, 2022 8:00:00 AM

Aging office equipment is something every company has dealt with, or may be dealing with right now.

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Topics: Repair Time, Office Equipment Purchase, Business Technology

Reduce The Impact of High Paper Prices

Posted by Dan Grove on Jul 5, 2022 1:27:44 PM

Globally, paper production has been on a downward trend since 2017, even with the world population continuing to rise.  Why then would paper prices be on the rise?

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Topics: Managed Print Services, Copier Service, Document Management, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper, digital documents, paper, print management

Office Technology for a Busy Medical Office

Posted by Doing Better Business on Nov 15, 2021 8:00:00 AM

Like all industries, the medical services and healthcare industry was hard-hit by the coronavirus pandemic. As healthcare-oriented businesses struggle to return to normal, providers are turning to technology to help speed care and increase the quality of the patient experience.

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Topics: Office Equipment Purchase, printers, medical, mfps

Our First Touch Team Answers Common Customer Questions

Posted by Doing Better Business on May 12, 2021 7:41:00 AM

Deciding to capitalize on the popularity of video, our talented First Touch Team is producing a video series called First Touch Answers as just another tool in our arsenal to help our customers do better business.

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Topics: Copier Problems, Copier Issues, Copier Service, Customer Satisfaction, Ricoh Service, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper, #MoreThanPrint, #heretohelp, Digital Signage, meter issues, Help Desk, first touch

Why Is My Printer Counting A Black And White Page As Color?

Posted by Dan Grove on Apr 22, 2021 1:24:43 PM

It is true that printing in color is more expensive than printing black and white.  While some IT departments will set print drivers to default to black and white (mono), others leave it set to Auto Color.  Auto Color allows the device to read the images and determine if the page should be printed in color or mono.   Therefore, proper conversion of images from color to black and white is critical.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper, printing in color, meter issues, printing from publisher

Paper Handling Improves Performance

Posted by Glenn Elbin on Apr 7, 2021 1:45:00 PM

A favorite culprit for paper jams is the actual paper.  Nothing is more frustrating for both customers to hear and service technicians to say 'your paper is causing the issue'.  It seems too simple but it really is a very easy issue to resolve.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper

How Much Does A Copier Cost?

Posted by Joseph Dellaposta on Feb 24, 2021 1:46:00 PM

 

No one gets more frustrated than when someone responds to this question with "It depends." Copier and printer pricing varies much like automobiles, because there are lots of options.  We will try to make this answer as simple as possible.

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Topics: Copier Pricing, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Customer Service Excellence, Good Service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Copier RFP, Office Equipment Criteria, Ricoh, Sharp, Xerox, Toshiba

Leasing Copiers and Printers

Posted by Joseph Dellaposta on Feb 17, 2021 1:56:00 PM

We are asked quite frequently whether we recommend buying (outright purchase) or leasing the copiers, printers and all-in-one devices we provide to our customers.

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Topics: Copier Pricing, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Copier RFP, Office Equipment Criteria, Leasing, Copier Lease

How are Inkjet and Laser Copiers/Printers Different?

Posted by Dan Grove on Feb 3, 2021 3:02:00 PM

As the name implies, inkjet copiers/printers use a liquid ink to produce an image. A laser copier uses a dry powder called toner to produce an image. These two materials are also applied to the media via different processes. The inkjet uses an array of micro nozzles to spray the ink onto the media where it dries. The laser process uses a series of static charges to transfer toner to the media and then applies heat to melt or fuse the toner to the surface of the media.

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Topics: Copier Problems, Copier Issues, HP, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Ricoh, Sharp, inkjet, laser printer, pagewide, Xerox

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