Avoiding the Dreaded Paper Jam

Posted by Dan Grove on May 12, 2020 9:56:32 AM

When we experience a paper jam, the copier or printer usually gets the blame, but there can be other suspects involved in this crime against productivity.  It only requires a little investigation.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper

Important Information to Know Before You Upgrade Your Copier or MFP

Posted by Doing Better Business on Jan 9, 2020 7:03:00 PM

Our best customers are educated customers.   We try to do our best to keep our customers educated by performing business reviews and regularly publishing blog posts and articles.   We understand not everyone is internet savvy and therefore, we have also asked our Business Relationship Managers to print these articles and regularly distribute to our customers.  This article is prompted from a recent discussion with one of our leasing partners and our leasing coordinator.

If a sales person does not ask you about something they specifically know could be an issue after the sale, is this a lie?

"Lying by omission, otherwise known as exclusionary detailing, is lying by either omitting certain facts or by failing to correct a misconception." 

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Topics: Customer Service Excellence, Office Equipment Buying Guide, Office Equipment Purchase, Leasing, #SecureYourBusiness, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

How to Take Small Business Tax Deductions for New Equipment Purchases

Posted by Doing Better Business on Nov 18, 2019 9:39:27 AM

The end of the year is quickly arriving. Looking forward to 2020? Next year means new opportunities, new avenues of growth and, yes – taxes. Although tax season is still several months away, forward-thinking companies are planning now to take advantage of as many small business tax deductions as they can.

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Topics: Office Equipment Purchase

Consider This When Selecting An Office Equipment Dealer

Posted by Doing Better Business on Nov 11, 2019 2:10:53 PM

On November 7-8, 2019, The Cannata Report, an intelligence resource for business technology and imaging solutions resellers, hosted its 34th Annual Awards & Charities Dinner to raise funds for Tackle Kids Cancer at Hackensack Meridian Health and 4th Annual Women Influencers Brunch in Morristown, New Jersey.

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Topics: Industry Trends, Copier Problems, Copier Issues, Copier Service, Ricoh Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Industry Honors, Ricoh, Sharp, Leasing

What Paper Can I Use in my Copier or Printer?

Posted by Dan Grove on Oct 18, 2019 3:25:42 PM

Most offices use plain 20 pound bond in copiers and printers; however, this type of paper does not fit every need. When you want to use a different type of paper there are three main variables to consider.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper

What Is the Best Printer for a Small Business Such as a Law Firm?

Posted by Doing Better Business on Oct 16, 2019 10:00:00 AM

Investing in a printer is no small task, especially for small law practice offices. Like their larger rivals, law firms have the same demanding print requirements. Like a small business, they may struggle with a budget which precludes the specific devices which would best serve them. To make the challenge harder, the best printer for small business isn’t always the same as the best printer for a law firm.

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Topics: Office Equipment Purchase

5 Best Practices to Prevent Issues During Delivery & Installation

Posted by Debra J Dellaposta on Oct 4, 2019 11:22:15 AM

Replacing or adding a Multifunction Copier/Printer should be seamless if the proper steps are taken before scheduling the delivery.     

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Topics: Printing, Copier Pricing, Copier Problems, Pricing, Copier Issues, Process Improvement, Copier Service, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Office Equipment Criteria

Office Equipment Buying Guide

Posted by Joseph Dellaposta on Sep 9, 2019 12:13:28 PM

There are seven main buying criteria to consider when evaluating office equipment and an office equipment partner.

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Ricoh Service, Sharp Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Copier RFP, Office Equipment Criteria