The Benefits of Interactive Whiteboards in the Classroom

Posted by Doing Better Business on Sep 16, 2019 10:00:00 AM

Classrooms have come a long way since the days of blackboards and mechanical pencil sharpeners. These days, it’s not uncommon to find an array of technology in lecture halls and classrooms of every subject. As schools look for new ways to stay current and provide the best education, the benefits of interactive whiteboards in the classroom are becoming increasingly salient.

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Copier Reviews From A Teacher's Perspective

Posted by Doing Better Business on Sep 14, 2019 3:11:55 PM

A new addition to our Account Management team, Jen Lechner, was a school teacher at the Glendale School District in Pennsylvania for the past 14 years.

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service

The Importance of Managed Print Services for SMBs

Posted by Doing Better Business on Sep 9, 2019 6:30:00 PM

Ask five people what they think of when they hear the phrase office technology, and at least a few of them will respond with, “printers.” Printing is so central to business that it’s almost an invisible function, going unnoticed until there’s a paper jam. Yet, despite its ubiquity, it can prove exceedingly difficult to develop a thoughtful, effective, and efficient printing environment. Waste, unauthorized printing, and missing supplies can drive up the cost of an office print environment. As such, some companies turned to managed print services to help keep their printing under control.

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What is Good Copier or Printer Service?

Posted by Joseph Dellaposta on Sep 9, 2019 1:02:20 PM

If you have ever been in the situation where you were acquiring office equipment, you have no doubt talked with multiple, competing, salespeople and asked about their service.  Interestingly, each one told you that their company provided the best service.  You probably heard about response times, maybe even uptime, and probably that they all only use OEM (Original Equipment Manufacturer) parts and supplies.  

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service

Office Equipment Buying Guide

Posted by Joseph Dellaposta on Sep 9, 2019 12:13:28 PM

There are seven main buying criteria to consider when evaluating office equipment and an office equipment partner.

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Ricoh Service, Sharp Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Copier RFP, Office Equipment Criteria

How Document Management Saves Money

Posted by Doing Better Business on Sep 3, 2019 11:00:00 AM

When strategizing how to reduce business costs, companies often look to streamline their operating expenses. They may eliminate unnecessary printing, cut back on electricity usage or choose more economical office supplies. However, there exists one other major way for companies to reduce their expenses that gets frequently overlooked: document management.

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Topics: Document Management

NPS is a critical factor when choosing a managed print services or traditional office equipment provider

Posted by Doing Better Business on Aug 29, 2019 8:22:19 AM

NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a third, unbiased party with customer satisfaction surveys and reported with a number from -100 to +100, a higher score is desirable.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence

Do I have to fill out a survey every time?

Posted by Doing Better Business on Aug 24, 2019 2:21:04 PM

This is an easy question to answer. Absolutely not!

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Topics: Process Improvement, Survey, Emails, Customer Service

Navigating eInfo Customer Portal

Posted by Doing Better Business on Aug 22, 2019 1:02:57 PM
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Topics: Copier Problems, Pricing, Copier Issues, eInfo, Login

Potential Issue with eInfo and Solution

Posted by Doing Better Business on Aug 22, 2019 11:15:37 AM

Updating and moving our website will most likely require you to allow pop-ups on your web browser for our site.

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Topics: Copier Problems, Copier Issues, eInfo, Login