Avoiding the Dreaded Paper Jam

Posted by Dan Grove on May 12, 2020 9:56:32 AM

When we experience a paper jam, the copier or printer usually gets the blame, but there can be other suspects involved in this crime against productivity.  It only requires a little investigation.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper

Consider This When Selecting An Office Equipment Dealer

Posted by Doing Better Business on Nov 11, 2019 2:10:53 PM

On November 7-8, 2019, The Cannata Report, an intelligence resource for business technology and imaging solutions resellers, hosted its 34th Annual Awards & Charities Dinner to raise funds for Tackle Kids Cancer at Hackensack Meridian Health and 4th Annual Women Influencers Brunch in Morristown, New Jersey.

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Topics: Industry Trends, Copier Problems, Copier Issues, Copier Service, Ricoh Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Industry Honors, Ricoh, Sharp, Leasing

5 Most Common Copier and Printer Service Issues

Posted by Doing Better Business on Oct 28, 2019 9:38:54 AM

You are thinking of purchasing a new copier or printer or maybe you just recently purchased one, and have been wondering what kind of problems might you encounter.  Here are the 5 most common problems that occur with copiers and printer.

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Topics: Printing, Copier Problems, Copier Issues, Copier Service

What Paper Can I Use in my Copier or Printer?

Posted by Dan Grove on Oct 18, 2019 3:25:42 PM

Most offices use plain 20 pound bond in copiers and printers; however, this type of paper does not fit every need. When you want to use a different type of paper there are three main variables to consider.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper

5 Best Practices to Prevent Issues During Delivery & Installation

Posted by Debra J Dellaposta on Oct 4, 2019 11:22:15 AM

Replacing or adding a Multifunction Copier/Printer should be seamless if the proper steps are taken before scheduling the delivery.     

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Topics: Printing, Copier Pricing, Copier Problems, Pricing, Copier Issues, Process Improvement, Copier Service, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Office Equipment Criteria

Which Is The Best Copier?

Posted by Joseph Dellaposta on Oct 2, 2019 4:17:18 PM

One of the most common questions we receive is “what is the best copier on the market?”  Unfortunately, no single manufacturer holds the title to being “the best”.  Everyone in the industry will have their personal preferences that will bias their opinion, but if you ask half a dozen different people in the industry, you will most likely get half a dozen different answers. 

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service

Copier Reviews From A Teacher's Perspective

Posted by Doing Better Business on Sep 14, 2019 3:11:55 PM

A new addition to our Account Management team, Jen Lechner, was a school teacher at the Glendale School District in Pennsylvania for the past 14 years.

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service

What is Good Copier or Printer Service?

Posted by Joseph Dellaposta on Sep 9, 2019 1:02:20 PM

If you have ever been in the situation where you were acquiring office equipment, you have no doubt talked with multiple, competing, salespeople and asked about their service.  Interestingly, each one told you that their company provided the best service.  You probably heard about response times, maybe even uptime, and probably that they all only use OEM (Original Equipment Manufacturer) parts and supplies.  

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service

Office Equipment Buying Guide

Posted by Joseph Dellaposta on Sep 9, 2019 12:13:28 PM

There are seven main buying criteria to consider when evaluating office equipment and an office equipment partner.

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Ricoh Service, Sharp Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Copier RFP, Office Equipment Criteria

Navigating eInfo Customer Portal

Posted by Doing Better Business on Aug 22, 2019 1:02:57 PM
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Topics: Copier Problems, Pricing, Copier Issues, eInfo, Login