Deciding to capitalize on the popularity of video, our talented First Touch Team is producing a video series called First Touch Answers as just another tool in our arsenal to help our customers do better business.
Topics: Copier Problems, Copier Issues, Copier Service, Customer Satisfaction, Ricoh Service, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper, #MoreThanPrint, #heretohelp, Digital Signage, meter issues, Help Desk, first touch
It is true that printing in color is more expensive than printing black and white. While some IT departments will set print drivers to default to black and white (mono), others leave it set to Auto Color. Auto Color allows the device to read the images and determine if the page should be printed in color or mono. Therefore, proper conversion of images from color to black and white is critical.
Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper, printing in color, meter issues, printing from publisher
A favorite culprit for paper jams is the actual paper. Nothing is more frustrating for both customers to hear and service technicians to say 'your paper is causing the issue'. It seems too simple but it really is a very easy issue to resolve.
As the name implies, inkjet copiers/printers use a liquid ink to produce an image. A laser copier uses a dry powder called toner to produce an image. These two materials are also applied to the media via different processes. The inkjet uses an array of micro nozzles to spray the ink onto the media where it dries. The laser process uses a series of static charges to transfer toner to the media and then applies heat to melt or fuse the toner to the surface of the media.
When we experience a paper jam, the copier or printer usually gets the blame, but there can be other suspects involved in this crime against productivity. It only requires a little investigation.
On November 7-8, 2019, The Cannata Report, an intelligence resource for business technology and imaging solutions resellers, hosted its 34th Annual Awards & Charities Dinner to raise funds for Tackle Kids Cancer at Hackensack Meridian Health and 4th Annual Women Influencers Brunch in Morristown, New Jersey.
Topics: Industry Trends, Copier Problems, Copier Issues, Copier Service, Ricoh Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Industry Honors, Ricoh, Sharp, Leasing
You are thinking of purchasing a new copier or printer or maybe you just recently purchased one, and have been wondering what kind of problems might you encounter. Here are the 5 most common problems that occur with copiers and printer.
Most offices use plain 20 pound bond in copiers and printers; however, this type of paper does not fit every need. When you want to use a different type of paper there are three main variables to consider.
Replacing or adding a Multifunction Copier/Printer should be seamless if the proper steps are taken before scheduling the delivery.
Topics: Printing, Copier Pricing, Copier Problems, Pricing, Copier Issues, Process Improvement, Copier Service, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Office Equipment Criteria
One of the most common questions we receive is “what is the best copier on the market?” Unfortunately, no single manufacturer holds the title to being “the best”. Everyone in the industry will have their personal preferences that will bias their opinion, but if you ask half a dozen different people in the industry, you will most likely get half a dozen different answers.
Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service