The Difference Between Scanning and Copying and Why It’s Important

Posted by Doing Better Business on Feb 1, 2022 8:00:00 AM

The words copying and scanning often get used interchangeably in office environments. Generally speaking, this isn’t really a big deal. Most people understand what others mean based on the context of what they say. Plus, most people don’t need to be printing, copying, and scanning experts for their job. They just need the right tools in place to get their job done.

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Topics: Copier Service, #MoreThanCopiers, color copiers, scanning

Understanding Paper Weights

Posted by Dan Grove on Sep 29, 2021 7:32:00 PM

If you are looking for an article about collectible paper weights, this is not it.  This article is about understanding the terminology behind copier and printer paper weights.   In researching this article, I did find the Paperweight Collector's Association at paperweight.org.

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Topics: Customer Service, Copier Service, Customer Satisfaction, Customer Service Excellence, Printer Service, Copier Paper, Printer Paper, #CustomerServiceExcellence, #MoreThanCopiers, copiers, printers, paper, paper weights

Printing Saddle Bound Booklets

Posted by Dan Grove on Jun 16, 2021 7:27:00 PM

If you have access to a multi-functional copier/printer, which I will refer to as a device, you can most likely produce professional looking booklets. Like any project, a little planning can make a big difference. For optimum quality and ease of production, utilizing a device with a booklet finisher is strongly advised but not absolutely necessary. A booklet finisher is a great asset if you want to produce medium to large quantities of booklets.

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Topics: Customer Service, Copier Service, Customer Satisfaction, Customer Service Excellence, Printer Service, #CustomerServiceExcellence, #MoreThanCopiers, copiers, printers, saddle bound, saddle stitch, saddle bound booklets, saddle stitch booklets

5 Tools To Cut Waste In The Office

Posted by Dan Grove on May 19, 2021 7:18:00 PM

There are a number of built-in features in your office copier, printer or multi-functional printer, which can help you eliminate waste.

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Topics: Customer Service, Copier Service, Customer Satisfaction, Customer Service Excellence, Printer Service, #CustomerServiceExcellence, #MoreThanCopiers, copiers, printers, Business Technology, office waste, business process improvement, office efficiencies

Our First Touch Team Answers Common Customer Questions

Posted by Doing Better Business on May 12, 2021 7:41:00 AM

Deciding to capitalize on the popularity of video, our talented First Touch Team is producing a video series called First Touch Answers as just another tool in our arsenal to help our customers do better business.

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Topics: Copier Problems, Copier Issues, Copier Service, Customer Satisfaction, Ricoh Service, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper, #MoreThanPrint, #heretohelp, Digital Signage, meter issues, Help Desk, first touch

Why Is My Printer Counting A Black And White Page As Color?

Posted by Dan Grove on Apr 22, 2021 1:24:43 PM

It is true that printing in color is more expensive than printing black and white.  While some IT departments will set print drivers to default to black and white (mono), others leave it set to Auto Color.  Auto Color allows the device to read the images and determine if the page should be printed in color or mono.   Therefore, proper conversion of images from color to black and white is critical.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper, printing in color, meter issues, printing from publisher

Paper Handling Improves Performance

Posted by Glenn Elbin on Apr 7, 2021 1:45:00 PM

A favorite culprit for paper jams is the actual paper.  Nothing is more frustrating for both customers to hear and service technicians to say 'your paper is causing the issue'.  It seems too simple but it really is a very easy issue to resolve.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper

How Much Does A Copier Cost?

Posted by Joseph Dellaposta on Feb 24, 2021 1:46:00 PM

 

No one gets more frustrated than when someone responds to this question with "It depends." Copier and printer pricing varies much like automobiles, because there are lots of options.  We will try to make this answer as simple as possible.

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Topics: Copier Pricing, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Customer Service Excellence, Good Service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Copier RFP, Office Equipment Criteria, Ricoh, Sharp, Xerox, Toshiba

How are Inkjet and Laser Copiers/Printers Different?

Posted by Dan Grove on Feb 3, 2021 3:02:00 PM

As the name implies, inkjet copiers/printers use a liquid ink to produce an image. A laser copier uses a dry powder called toner to produce an image. These two materials are also applied to the media via different processes. The inkjet uses an array of micro nozzles to spray the ink onto the media where it dries. The laser process uses a series of static charges to transfer toner to the media and then applies heat to melt or fuse the toner to the surface of the media.

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Topics: Copier Problems, Copier Issues, HP, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Ricoh, Sharp, inkjet, laser printer, pagewide, Xerox

Avoiding the Dreaded Paper Jam

Posted by Dan Grove on May 12, 2020 9:56:32 AM

When we experience a paper jam, the copier or printer usually gets the blame, but there can be other suspects involved in this crime against productivity.  It only requires a little investigation.

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Topics: Copier Problems, Copier Issues, Copier Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Copier Paper, Printer Paper

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