Managed print services (MPS) are a collection of services provided by a third party that is focused on optimizing or otherwise managing an organization’s output of documents. In general, these external providers offer an up-front assessment of needs, challenges, and current infrastructure; ongoing replacement of hardware; and ongoing maintenance, service, and other parts and supplies required for optimal function of the print environment.
MPS programs are typically initiated with the idea of cutting costs for an organization. Along with direct cost cutting that involves print devices and supplies, opportunities to improve workflows are often discovered. Sustainability is naturally improved by increasing the efficiency of document production and lifecycles.
While almost any industry can make use of increased productivity, better efficiency, and cost savings, for some industries that handle a high flow of data through paper-based documentation, even the smallest of changes can amount to a huge transformation in the way they conduct — and profit from — business.
Disruptive digital technologies are presenting new ways for the legal sector to achieve digital transformation, enabling more accessible, client-focused legal services for current and future clients. These technologies provide a new level of efficiency and support to legal teams, freeing them up to focus on client care and other high-value tasks. But to truly harness the power of these tools, lawyers must understand the influence of these technologies and how they can be used to their fullest to acquire and retain clients — and achieve a new standard of profitability.
More than ever, businesses are moving toward a digital-centric work model to take advantage of the many benefits offered by the digital transformation process. And today’s markets offer the perfect time to make the switch, with new revenue opportunities appearing through the type of broader engagements that support transformation. Strategies like managed print services (MPS) bring digital transitions into focus for both small and large enterprises by targeting sustainability initiatives alongside cost and risk benefits.
Let’s first address the factors which determine a cost per copied or printed page and in order to do this let’s assume an average monthly volume of 5,000 pages.
In a true cost per page, the equipment would be included. If the cost of the equipment is the industry average, $6,500, and is leased for five years this should be approximately $130 per month. At 5,000 pages per month, you will need $.026 per page just to cover the equipment cost.
Toner is a huge factor in determining cost per page. Our example above is a color device. This means it will require four toners at a time: Black, Cyan, Magenta and Yellow. Let’s assume the price for a black toner is $79 and yields approximately 16,500 pages based on 5% coverage. This would make just the black toner $.0048 per page.
The Cyan, Magenta and Yellow toners each cost $120 and yield approximately 5,500 pages based on 5% coverage. Each color toner costs $.022
A Full Color Page is calculated at 20% coverage of the page and based on these numbers, would equate to approximately $.07 just in toner costs.
Now, I am going to throw a wrench out, not to get us sidetracked, but it is something that definitely needs to be addressed. What happens when you want to have an extra set of toners on the shelf but you are only paying a cost per page price?
Toners on the shelf are not actually generating any cost per page revenue for your vendor. In the scenario above, this would equate to $439 in additional costs not factored into the cost per page. In essence, the cost per page for black just doubled to $.0096 per page and $.14 for a full color page just for toner. While there is the argument of having extra toner so you never run out and experience downtime, the fact is the number one cause of running out of toner is human error. The technology today is so advanced, if you sign up for our AutoTech program, you will never need those additional toners on the shelf nor need to worry about human error. You can read more about AutoTech,
Other consumable items would include the following:
Photoconductor or Development Units are often referred to as drums. In a color device, there will also be four of these units: Black, Cyan, Magenta and Yellow. They often range from $100 - $200 each.
Transfer Belts are also in the $100 - $200 range, as are Fusing Units or Fusers and Exhaust Filters.
Topics: Managed Print Services, Business Improvement, Printing, Faxing, Copier Pricing, Pricing, Copier Issues, Process Improvement, Copier Service, Document Management, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Printer Service, Office Equipment Buying Guide, Printer Pricing, Copier RFP, Office Equipment Criteria, Cost Per Copy, Cost Per Page
Doing Better Business began creating custom Printer Fleet Management programs in 2004 to help our clients measure, right-size, optimize, manage and constantly work towards improving business processes with the main emphasis on continual evolution towards a more paperless office.
Topics: Managed Print Services, Business Improvement, Printing, Industry Trends, Faxing, Awards, Process Improvement, Customer Service, Copier Service, Document Management, Customer Satisfaction, MPS, Customer Service Excellence, Printer Service, Ricoh Service, Copier RFP
NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a third, unbiased party with customer satisfaction surveys and reported with a number from -100 to +100, a higher score is desirable.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence