Making Employee of the Month Awards Fun

Posted by Doing Better Business on Feb 26, 2021 1:25:00 PM

With one of our core values being Family, we wanted to come up with a meaningful employee of the month program and we wanted to make it fun.   

 

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Topics: Awards, Customer Service Excellence, #CustomerServiceExcellence, #MoreThanCopiers, employee of the month, #dbbfamily, Presidents Club

Annual Awards and 2021 Kick Off With A Twist Due to Coronavirus

Posted by Doing Better Business on Feb 19, 2021 11:27:00 AM

Our DBB Family maintained their commitment to hard work, determination and customer service excellence in our most trying year ever.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

Recognition Highlights Authorized Ricoh Dealer's Service Excellence

Posted by Joseph Dellaposta on Feb 12, 2021 7:30:00 AM

We are so excited to announce that our Dealership and Service Team have been honored with the 2021 Ricoh Circle of Excellence Award. We have received this distinction for the last eight years, every year since 2013.  

 

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Topics: Awards

Congrats to our CEO & CFO on Selection to The Top 100 People of 2021

Posted by Doing Better Business on Feb 5, 2021 7:15:00 AM

2020 was a year like no other.  Pennsylvania Business Central set out to honor the people who make it happen. When goods or services are delivered in an efficient and timely manner, expertise and knowledge brought to bear on a problem, or necessary care provided, it’s not just the businesses and the institutions – but the people behind them that get the job done. We are so excited to see two of our dynamic leaders listed with all of these powerhouse individuals – they are people with the vision, dedication and drive to not only complete the task, but to envision, expand and excel. 

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Topics: Company News

Our Customers Are Family

Posted by Debra J Dellaposta on Jan 29, 2021 7:15:00 AM

This is more than our brand promise, it is our passion.   We have built a world class service team who will not accept simple customer satisfaction and it shows because our customers reward us by continuing to respond to our surveys.  We are grateful for our customers.  Customer Service Excellence is not just a hashtag for us,  it is our way of life.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

DOING BETTER BUSINESS SELECTED AS ELITE DEALER 20 YEARS IN A ROW!

Posted by Doing Better Business on Dec 22, 2020 12:45:46 PM

For the past twenty years, Doing Better Business (and previously Word Processing Services) has been proudly recognized as an Elite Dealer.  Affinity Business Communications, publisher of ENX Magazine and ENX The Week In Imaging, announced the 2020 list of Elite Dealers in October and complete profiles of the 117 award recipients are featured in the December issue of ENX Magazine.

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Topics: Awards, Company News, Industry Honors, Elite Dealer

Welcome Mike Brull to the Doing Better Business Family!

Posted by Doing Better Business on Nov 27, 2020 8:30:00 AM

We are so excited to announce a strategic new addition to our DBB family in our Frederick, Maryland Market.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Congratulations to our rising stars!

Posted by Doing Better Business on Nov 24, 2020 8:35:15 PM

PA Business Central just released their Foremost Under 40 list and Doing Better Business is blessed to have three of the 42 honorees in our DBB Family.

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Topics: Printing, Industry Trends, Production Print, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, Digital Print, 40under40, risingstars

Welcome Bernie Opatick to the Doing Better Business Family!

Posted by Doing Better Business on Oct 26, 2020 12:12:41 PM

In-House Production Print, and especially, Digital Production Print is one of the fastest growing segments in our industry, as outsourced printing is in a decline.

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Topics: Printing, Industry Trends, Production Print, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, Digital Print

Don't Suffer from Service Provider Letdown!

Posted by Doing Better Business on May 6, 2020 8:28:27 AM

One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients with existing HP, Ricoh and Sharp devices.  

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices