Doing Better Business' Reponse to COVID-19

Posted by Doing Better Business on Mar 21, 2020 5:19:29 PM

Pennsylvania Governor Wolf has ordered all non-life-sustaining businesses in Pennsylvania to close their physical locations.  You can be assured,  DBB is following all guidelines set forth by the World Health Organization (WHO), the United States Centers for Disease Control and Prevention (CDC) and our local government officials.

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Important Update Regarding Working From Home

Posted by Doing Better Business on Mar 19, 2020 7:09:00 PM

With the disruption to business caused by the COVID-19 virus, many organization are adjusting to work-from-home processes. 

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #homeoffice, #remoteworking

COVID-19 Update

Posted by Doing Better Business on Mar 12, 2020 1:54:03 PM

Like many in our community, we are monitoring the COVID-19 global pandemic closely.

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Ricoh USA National Dealer Council Meets With Japanese Dealers

Posted by Doing Better Business on Jan 13, 2020 12:15:00 PM

On Monday, November 18, 2019, one of our owners, Debra Dellaposta had the incredible opportunity, as a member of the Ricoh National Dealer Council, to meet and discuss best practices with our counterparts in Japan.   The National Dealer Council meeting took place at ConvergX in Las Vegas, NV.

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Topics: Industry Trends, Ricoh Service, Ricoh, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices, #IntelligentBusinessInformationServers

This Is A Really Big Deal!

Posted by Doing Better Business on Jan 9, 2020 7:16:00 AM

We have been a subscriber to CEO Juice and Satmetrix since August of 2011, utilizing their Net Promoter Score (Customer Satisfaction Survey) to guide us and focus us to continuously be improving the level of our customer service experience.   Customer Service Excellence is not just a hashtag for us,  it is our way of life.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Welcome Whitney Harness to the Doing Better Business Family!

Posted by Doing Better Business on Jan 8, 2020 3:08:36 PM

We are so excited to announce another strategic new addition to our DBB family in our Western Pennsylvania Market.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Congratulations To Our Foremost Under 40 Winners!

Posted by Doing Better Business on Dec 12, 2019 7:45:00 AM

We are so excited to have three of our team members make the list for 2019.  The Pennsylvania Business Central selectees were picked from a long list of nominations throughout a 23-county readership.  Each professional featured in this year’s edition exemplifies the vision, drive and determination needed to find success in business.  Our team members are industry professionals rising through the ranks who put everything into their work and give back to their communities.

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Topics: Awards, Company News, Community Service, Industry Honors

Welcome Allen Shirey to the Doing Better Business Family!

Posted by Doing Better Business on Nov 18, 2019 7:00:00 AM

We are so excited to announce another strategic new addition to our DBB family in our Eastern Maryland market.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence

Tragic Accident Claims Life

Posted by Doing Better Business on Nov 13, 2019 4:29:38 PM

One week ago, on Wednesday, November 6, 2019, Heather Stidfole was the fatal victim of a car crash on US 522 in Wayne Township, PA. 

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Topics: Company News, New Hires

DOING BETTER BUSINESS SELECTED AS ELITE DEALER IN THE USA!

Posted by Doing Better Business on Nov 5, 2019 7:30:00 AM

For the past nineteen years, Doing Better Business (and previously Word Processing Services) has been proudly recognized as an Elite Office Dealer.  Affinity Business Communications, publisher of ENX Magazine and ENX The Week In Imaging, announced the 2019 list of Elite Dealers in October and complete profiles of the 137 award recipients will be featured in the December issue of ENX Magazine.

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Topics: Awards, Company News, Industry Honors, Elite Dealer