Pennsylvania Governor Wolf has ordered all non-life-sustaining businesses in Pennsylvania to close their physical locations. You can be assured, DBB is following all guidelines set forth by the World Health Organization (WHO), the United States Centers for Disease Control and Prevention (CDC) and our local government officials.
With the disruption to business caused by the COVID-19 virus, many organization are adjusting to work-from-home processes.
Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #homeoffice, #remoteworking
On Monday, November 18, 2019, one of our owners, Debra Dellaposta had the incredible opportunity, as a member of the Ricoh National Dealer Council, to meet and discuss best practices with our counterparts in Japan. The National Dealer Council meeting took place at ConvergX in Las Vegas, NV.
We have been a subscriber to CEO Juice and Satmetrix since August of 2011, utilizing their Net Promoter Score (Customer Satisfaction Survey) to guide us and focus us to continuously be improving the level of our customer service experience. Customer Service Excellence is not just a hashtag for us, it is our way of life.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices
We are so excited to announce another strategic new addition to our DBB family in our Western Pennsylvania Market.
Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers
We are so excited to have three of our team members make the list for 2019. The Pennsylvania Business Central selectees were picked from a long list of nominations throughout a 23-county readership. Each professional featured in this year’s edition exemplifies the vision, drive and determination needed to find success in business. Our team members are industry professionals rising through the ranks who put everything into their work and give back to their communities.
We are so excited to announce another strategic new addition to our DBB family in our Eastern Maryland market.
One week ago, on Wednesday, November 6, 2019, Heather Stidfole was the fatal victim of a car crash on US 522 in Wayne Township, PA.
For the past nineteen years, Doing Better Business (and previously Word Processing Services) has been proudly recognized as an Elite Office Dealer. Affinity Business Communications, publisher of ENX Magazine and ENX The Week In Imaging, announced the 2019 list of Elite Dealers in October and complete profiles of the 137 award recipients will be featured in the December issue of ENX Magazine.