Don't Suffer from Service Provider Letdown!

Posted by Doing Better Business on May 6, 2020 8:28:27 AM

One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients with existing HP, Ricoh and Sharp devices.  

Read More

Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Ricoh USA National Dealer Council Meets With Japanese Dealers

Posted by Doing Better Business on Jan 13, 2020 12:15:00 PM

On Monday, November 18, 2019, one of our owners, Debra Dellaposta had the incredible opportunity, as a member of the Ricoh National Dealer Council, to meet and discuss best practices with our counterparts in Japan.   The National Dealer Council meeting took place at ConvergX in Las Vegas, NV.

Read More

Topics: Industry Trends, Ricoh Service, Ricoh, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices, #IntelligentBusinessInformationServers

This Is A Really Big Deal!

Posted by Doing Better Business on Jan 9, 2020 7:16:00 AM

We have been a subscriber to CEO Juice and Satmetrix since August of 2011, utilizing their Net Promoter Score (Customer Satisfaction Survey) to guide us and focus us to continuously be improving the level of our customer service experience.   Customer Service Excellence is not just a hashtag for us,  it is our way of life.

Read More

Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Welcome Whitney Harness to the Doing Better Business Family!

Posted by Doing Better Business on Jan 8, 2020 3:08:36 PM

We are so excited to announce another strategic new addition to our DBB family in our Western Pennsylvania Market.

Read More

Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Welcome Allen Shirey to the Doing Better Business Family!

Posted by Doing Better Business on Nov 18, 2019 7:00:00 AM

We are so excited to announce another strategic new addition to our DBB family in our Eastern Maryland market.

Read More

Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence

Welcome Heather Stidfole to the Doing Better Business Family!

Posted by Doing Better Business on Nov 4, 2019 7:00:00 AM

We are so excited to announce another strategic new addition to our DBB family in the Huntingdon & Lewistown, Pennsylvania market.  

Read More

Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence

Welcome Charles Wimmer to the Doing Better Business Family!

Posted by Doing Better Business on Sep 4, 2019 3:53:51 PM

We are so excited to announce another strategic new addition to our DBB family in the Harrisburg, Pennsylvania market.  

Read More

Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence