JUNE STARS SHINE BRIGHTLY

Posted by Doing Better Business on Jul 10, 2021 9:35:10 AM

Breaking records in June, our DBB Family was incredibly busy helping both old and new customers in doing better business.  Even with a world wide shortage of equipment due to numerous factors that you can read about here, our rockstar team was able to deliver.    Continue reading to see who is being honored this month for customer service excellence.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

May Showers More DBB Award Winners

Posted by Doing Better Business on Jun 13, 2021 8:00:00 PM

May was a busy month at Doing Better Business.  It was nice to see many businesses returning 100% back to work.  The following DBB Family members were awarded top honors in May for delivering customer service excellence.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

Doing Better Business' Continued Reponse to COVID-19

Posted by Doing Better Business on Jun 9, 2021 8:00:00 AM

We are currently experiencing delivery delays due to world-wide supply chain disruptions resulting from COVID-19 related labor shortages, unprecedented shipping volumes and a recent fire in a chip manufacturing plant in China. These disruptions have mainly impacted A4 equipment availability. 

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Announcing our April Award Winners

Posted by Doing Better Business on May 8, 2021 9:18:58 AM

Continuing to make work fun, the following DBB Family members were awarded top honors in April for their customer service excellence.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

DBB Launches New Online Store

Posted by Doing Better Business on Apr 14, 2021 6:30:00 PM

The term MPS, Managed Print Services, is not a new concept.  It has been 11 years since we won MPS Dealer of the Year from the Managed Print Services Association.  However, the percentage of transactional printers in the typical office still remains high. 

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices, ecommerce, shop online

HONORING OUR TEAM FOR GOING ABOVE AND BEYOND

Posted by Doing Better Business on Apr 9, 2021 4:30:00 PM

Continuing to make work fun, the following DBB Family members were awarded top honors in March for their customer service excellence.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

Congratulations To These Outstanding DBB Family Members!

Posted by Doing Better Business on Mar 12, 2021 12:32:00 PM

The following DBB Family members were awarded top honors in January and February for their customer service excellence.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

Annual Awards and 2021 Kick Off With A Twist Due to Coronavirus

Posted by Doing Better Business on Feb 19, 2021 11:27:00 AM

Our DBB Family maintained their commitment to hard work, determination and customer service excellence in our most trying year ever.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

Our Customers Are Family

Posted by Debra J Dellaposta on Jan 29, 2021 7:15:00 AM

This is more than our brand promise, it is our passion.   We have built a world class service team who will not accept simple customer satisfaction and it shows because our customers reward us by continuing to respond to our surveys.  We are grateful for our customers.  Customer Service Excellence is not just a hashtag for us,  it is our way of life.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Welcome Mike Brull to the Doing Better Business Family!

Posted by Doing Better Business on Nov 27, 2020 8:30:00 AM

We are so excited to announce a strategic new addition to our DBB family in our Frederick, Maryland Market.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers