Don't Suffer from Service Provider Letdown!

Posted by Doing Better Business on May 6, 2020 8:28:27 AM

One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients with existing HP, Ricoh and Sharp devices.  

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Doing Better Business' Reponse to COVID-19

Posted by Doing Better Business on Mar 21, 2020 5:19:29 PM

Pennsylvania Governor Wolf has ordered all non-life-sustaining businesses in Pennsylvania to close their physical locations.  You can be assured,  DBB is following all guidelines set forth by the World Health Organization (WHO), the United States Centers for Disease Control and Prevention (CDC) and our local government officials.

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Important Update Regarding Working From Home

Posted by Doing Better Business on Mar 19, 2020 7:09:00 PM

With the disruption to business caused by the COVID-19 virus, many organization are adjusting to work-from-home processes. 

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #homeoffice, #remoteworking

COVID-19 Update

Posted by Doing Better Business on Mar 12, 2020 1:54:03 PM

Like many in our community, we are monitoring the COVID-19 global pandemic closely.

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

This Is A Really Big Deal!

Posted by Doing Better Business on Jan 9, 2020 7:16:00 AM

We have been a subscriber to CEO Juice and Satmetrix since August of 2011, utilizing their Net Promoter Score (Customer Satisfaction Survey) to guide us and focus us to continuously be improving the level of our customer service experience.   Customer Service Excellence is not just a hashtag for us,  it is our way of life.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Welcome Whitney Harness to the Doing Better Business Family!

Posted by Doing Better Business on Jan 8, 2020 3:08:36 PM

We are so excited to announce another strategic new addition to our DBB family in our Western Pennsylvania Market.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Welcome Allen Shirey to the Doing Better Business Family!

Posted by Doing Better Business on Nov 18, 2019 7:00:00 AM

We are so excited to announce another strategic new addition to our DBB family in our Eastern Maryland market.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence

Welcome Heather Stidfole to the Doing Better Business Family!

Posted by Doing Better Business on Nov 4, 2019 7:00:00 AM

We are so excited to announce another strategic new addition to our DBB family in the Huntingdon & Lewistown, Pennsylvania market.  

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence

Welcome Charles Wimmer to the Doing Better Business Family!

Posted by Doing Better Business on Sep 4, 2019 3:53:51 PM

We are so excited to announce another strategic new addition to our DBB family in the Harrisburg, Pennsylvania market.  

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence

Strategic New Additions to the DBB Family

Posted by Doing Better Business on Aug 24, 2019 3:06:34 PM

We are so excited to announce several key additions to our team.  

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Topics: Managed Print Services, Copier Pricing, HP, New Hires, Customer Service, Copier Service