Beginning with its acclaimed 5 Star Service in the 2000's, the journey evolved to the RFG Circle of Excellence in 2010. Today, we are excited to announce Ricoh's latest transformation to the Ricoh ProVision Certified Dealer. Throughout these years, Doing Better Business has consistently demonstrated an unwavering commitment to customer service excellence. Our dedicated team has consistently been recognized as an overachiever, continually earning top honors for their outstanding performance.

Anne Winters née Jessop has returned to Doing Better Business as a Business Relationship Manager in our Hagerstown, MD office.

We are currently experiencing delivery delays due to world-wide supply chain disruptions resulting from COVID-19 related labor shortages, unprecedented shipping volumes and a recent fire in a chip manufacturing plant in China. These disruptions have mainly impacted A4 equipment availability. 

The term MPS, Managed Print Services, is not a new concept.  It has been 11 years since we won MPS Dealer of the Year from the Managed Print Services Association.  However, the percentage of transactional printers in the typical office still remains high. 

With one of our core values being Family, we wanted to come up with a meaningful employee of the month program and we wanted to make it fun.   

This is more than our brand promise, it is our passion.   We have built a world class service team who will not accept simple customer satisfaction and it shows because our customers reward us by continuing to respond to our surveys.  We are grateful for our customers.  Customer Service Excellence is not just a hashtag for us,  it is our way of life.

We are so excited to announce a strategic new addition to our DBB family in our Frederick, Maryland Market.

PA Business Central just released their Foremost Under 40 list and Doing Better Business is blessed to have three of the 42 honorees in our DBB Family.

One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients with existing HP, Ricoh and Sharp devices.  

Pennsylvania Governor Wolf has ordered all non-life-sustaining businesses in Pennsylvania to close their physical locations.  You can be assured,  DBB is following all guidelines set forth by the World Health Organization (WHO), the United States Centers for Disease Control and Prevention (CDC) and our local government officials.