Announcing our April Award Winners

Posted by Doing Better Business on May 8, 2021 9:18:58 AM

Continuing to make work fun, the following DBB Family members were awarded top honors in April for their customer service excellence.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

DBB Launches New Online Store

Posted by Doing Better Business on Apr 14, 2021 6:30:00 PM

The term MPS, Managed Print Services, is not a new concept.  It has been 11 years since we won MPS Dealer of the Year from the Managed Print Services Association.  However, the percentage of transactional printers in the typical office still remains high. 

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices, ecommerce, shop online

HONORING OUR TEAM FOR GOING ABOVE AND BEYOND

Posted by Doing Better Business on Apr 9, 2021 4:30:00 PM

Continuing to make work fun, the following DBB Family members were awarded top honors in March for their customer service excellence.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

Congratulations To These Outstanding DBB Family Members!

Posted by Doing Better Business on Mar 12, 2021 12:32:00 PM

The following DBB Family members were awarded top honors in January and February for their customer service excellence.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

Annual Awards and 2021 Kick Off With A Twist Due to Coronavirus

Posted by Doing Better Business on Feb 19, 2021 11:27:00 AM

Our DBB Family maintained their commitment to hard work, determination and customer service excellence in our most trying year ever.

 

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Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards

Our Customers Are Family

Posted by Debra J Dellaposta on Jan 29, 2021 7:15:00 AM

This is more than our brand promise, it is our passion.   We have built a world class service team who will not accept simple customer satisfaction and it shows because our customers reward us by continuing to respond to our surveys.  We are grateful for our customers.  Customer Service Excellence is not just a hashtag for us,  it is our way of life.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Welcome Mike Brull to the Doing Better Business Family!

Posted by Doing Better Business on Nov 27, 2020 8:30:00 AM

We are so excited to announce a strategic new addition to our DBB family in our Frederick, Maryland Market.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Don't Suffer from Service Provider Letdown!

Posted by Doing Better Business on May 6, 2020 8:28:27 AM

One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients with existing HP, Ricoh and Sharp devices.  

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Doing Better Business' Reponse to COVID-19

Posted by Doing Better Business on Mar 21, 2020 5:19:29 PM

Pennsylvania Governor Wolf has ordered all non-life-sustaining businesses in Pennsylvania to close their physical locations.  You can be assured,  DBB is following all guidelines set forth by the World Health Organization (WHO), the United States Centers for Disease Control and Prevention (CDC) and our local government officials.

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers

Important Update Regarding Working From Home

Posted by Doing Better Business on Mar 19, 2020 7:09:00 PM

With the disruption to business caused by the COVID-19 virus, many organization are adjusting to work-from-home processes. 

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Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #homeoffice, #remoteworking