We are currently experiencing delivery delays due to world-wide supply chain disruptions resulting from COVID-19 related labor shortages, unprecedented shipping volumes and a recent fire in a chip manufacturing plant in China. These disruptions have mainly impacted A4 equipment availability.
Doing Better Business' Continued Reponse to COVID-19
Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers
Continuing to make work fun, the following DBB Family members were awarded top honors in April for their customer service excellence.
Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards
The term MPS, Managed Print Services, is not a new concept. It has been 11 years since we won MPS Dealer of the Year from the Managed Print Services Association. However, the percentage of transactional printers in the typical office still remains high.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices, ecommerce, shop online
HONORING OUR TEAM FOR GOING ABOVE AND BEYOND
Continuing to make work fun, the following DBB Family members were awarded top honors in March for their customer service excellence.
Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards
Congratulations To These Outstanding DBB Family Members!
The following DBB Family members were awarded top honors in January and February for their customer service excellence.
Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards
Annual Awards and 2021 Kick Off With A Twist Due to Coronavirus
Our DBB Family maintained their commitment to hard work, determination and customer service excellence in our most trying year ever.
Topics: Business Improvement, Awards, Company News, Process Improvement, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #inthistogether, Annual Awards
This is more than our brand promise, it is our passion. We have built a world class service team who will not accept simple customer satisfaction and it shows because our customers reward us by continuing to respond to our surveys. We are grateful for our customers. Customer Service Excellence is not just a hashtag for us, it is our way of life.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices
Welcome Mike Brull to the Doing Better Business Family!
We are so excited to announce a strategic new addition to our DBB family in our Frederick, Maryland Market.
Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers
PA Business Central just released their Foremost Under 40 list and Doing Better Business is blessed to have three of the 42 honorees in our DBB Family.
Topics: Printing, Industry Trends, Production Print, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, Digital Print, 40under40, risingstars
Don't Suffer from Service Provider Letdown!
One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients with existing HP, Ricoh and Sharp devices.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices