Continuing to make work fun, the following DBB Family members were awarded top honors in April for their customer service excellence.
PROS ELITE TECHNICIAN OF THE Month
Pictured above is our Pros Elite Technicians of the Month for April 2021. Eddie Sheffler, a Field Services Technician serving both our Hagerstown, MD and Winchester, VA offices earned the highest score based on First Call Efficiency, Accountable Time, Response Time and Callback Percentage. Eddie also receives a tremendous amount of glowing customer surveys each month for his customer service excellence. This honor is determined based on a calculation of several service metrics we report to Pros Elite each month to maintain our company's status as a Pros Elite 100 dealer. Congratulations to Eddie for his outstanding performance and commitment to our customers.
MASTER CHEF OF THE MONTH cooking UP CUSTOMER SERVICE EXCELLENCE
Our President's Club is a special award which includes the overall winners of our employee of the month program, our Pros Elite Technician of the month program, our Business Relationship Managers who achieve their Club Goals and usually one or two special honorees chosen by senior leadership for going above and beyond for the year. In order to have a little fun, we always theme our employee of the month program around our President's Club Trip. The trip for FY2021 is Savannah, GA which is known for having a great culinary scene.
Congratulations to our Master Chef for April, Adam White, a Field Technician, in Greensburg, Pennsylvania. The honors are calculated based on both the number of positive customer surveys we receive back from customers and also recognitions given by our DBB Family members on our Intranet Rewards Site. Just one example of a customer survey is from Jamie at Pediatric Associates of Westmoreland who gave Adam all 10's and commented "Adam is always pleasant and professional. He goes above and beyond to make sure we are satisfied with the outcome and he does not get in the way of the daily operations while he is here." Every month, this competition is extremely close. We are thrilled so many of our DBB Family strives for customer service excellence. Congratulations Adam, and thank you for all you do to make work fun and easy.
business relationship manager of the month
Our Business Relationship Managers are responsible for helping their customers find ways to do better business. In order to achieve top honors for the month, they are required to perform Quarterly Business Reviews and search for processes that if improved, could provide dramatic results.
Congratulations to Mike Brull, based in Hagerstown and Frederick, MD, for his success in April. He notched out the top honors for helping promote DBB and bringing in the most new DBB family members, as our customers are a huge part of our family!
Congratulations again to all of honorees in April. 2021 is going to be a great year with this great level of performance from our team.