Doing Better Business is proud to be nationally ranked for our customer service excellence by many organizations and we continue to receive the highest award Sharp bestows on their authorized dealers.
Announcing Our 2023-2024 Platinum Level Service Dealers
At Sharp, we highly value our dealer community for all your hard work, the solutions you bring our joint end-user customers and your dedication to our selling and servicing Sharp technology. That is why we are proud to announce that 88 Sharp dealerships achieved an A Rating or higher in our Platinum Level Service Provider recognition program for the 2023 – 2024 Fiscal Year.
The program recognizes and rewards service organizations for exceeding performance benchmarks and implementing industry best practices. In order to make the list, organizations must show excellence in the following critical areas of service delivery:
• Using genuine Sharp parts and supplies
• Commitment to training
• Using remote diagnostic technology, and
• Timely updating of call tracking tickets
Please join me in congratulating Doing Better Business, Inc., one of only 24 dealers nation-wide to earn our highest level of achievement: AAA rating.
Thank you for your continued support.
Sincerely,
Greg Gumpright
Director, Services and Support
Sharp Imaging and Information Company of America
At Doing Better Business, we are committed to customer service excellence. We have two certified Sharp trainers on our staff. This enables us to offer weekly certification courses to our technicians. We also only use Sharp manufactured supplies to operate our Sharp devices.
What does all of this mean to our customers?
Our customers experience greater uptime and operating efficiencies due to original equipment manufacturer (OEM) supplies. These supplies are built to keep the devices operating and producing the highest quality images. Toner is specially formulated to work at the device's fusing temperature.
When our customers do require a service call, they can rest assured our technicians will resolve the issue in a timely manner, due to proper training and certification.
Our 46 certified service technicians have an average tenure of 18.59 years.
Doing Better Business (DBB) is the region’s largest, family and women-owned provider of safe and secure office technologies focused on managed print and document services including secure work from home, large format and production printing, and tools for digital communication and collaboration. Headquartered in Altoona, PA with nine additional locations serving clients in Maryland, Pennsylvania, Ohio, Virginia and West Virginia, they are committed to providing customer service excellence.
If you are interested in receiving the highest level of service in the industry, contact us today!