Managed Print Service: Award Winning Collaborations

Posted by Doing Better Business on Oct 7, 2019 5:16:25 PM

Doing Better Business began creating custom Printer Fleet Management programs in 2004 to help our clients measure, right-size, optimize, manage and constantly work towards improving business processes with the main emphasis on continual evolution towards a more paperless office.

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Topics: Managed Print Services, Business Improvement, Printing, Industry Trends, Faxing, Awards, Process Improvement, Customer Service, Copier Service, Document Management, Customer Satisfaction, MPS, Customer Service Excellence, Printer Service, Ricoh Service, Copier RFP

NPS is a critical factor when choosing a managed print services or traditional office equipment provider

Posted by Doing Better Business on Aug 29, 2019 8:22:19 AM

NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a third, unbiased party with customer satisfaction surveys and reported with a number from -100 to +100, a higher score is desirable.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence

Do I have to fill out a survey every time?

Posted by Doing Better Business on Aug 24, 2019 2:21:04 PM

This is an easy question to answer. Absolutely not!

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Topics: Process Improvement, Survey, Emails, Customer Service