Important Information to Know Before You Upgrade Your Copier or MFP

Posted by Doing Better Business on Jan 9, 2020 7:03:00 PM

Our best customers are educated customers.   We try to do our best to keep our customers educated by performing business reviews and regularly publishing blog posts and articles.   We understand not everyone is internet savvy and therefore, we have also asked our Business Relationship Managers to print these articles and regularly distribute to our customers.  This article is prompted from a recent discussion with one of our leasing partners and our leasing coordinator.

If a sales person does not ask you about something they specifically know could be an issue after the sale, is this a lie?

"Lying by omission, otherwise known as exclusionary detailing, is lying by either omitting certain facts or by failing to correct a misconception." 

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Topics: Customer Service Excellence, Office Equipment Buying Guide, Office Equipment Purchase, Leasing, #SecureYourBusiness, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

Consider This When Selecting An Office Equipment Dealer

Posted by Doing Better Business on Nov 11, 2019 2:10:53 PM

On November 7-8, 2019, The Cannata Report, an intelligence resource for business technology and imaging solutions resellers, hosted its 34th Annual Awards & Charities Dinner to raise funds for Tackle Kids Cancer at Hackensack Meridian Health and 4th Annual Women Influencers Brunch in Morristown, New Jersey.

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Topics: Industry Trends, Copier Problems, Copier Issues, Copier Service, Ricoh Service, Office Equipment Buying Guide, Office Equipment Purchase, Office Equipment Criteria, Industry Honors, Ricoh, Sharp, Leasing