Important Information to Know Before You Upgrade Your Copier or MFP

Posted by Doing Better Business on Jan 9, 2020 7:03:00 PM

Our best customers are educated customers.   We try to do our best to keep our customers educated by performing business reviews and regularly publishing blog posts and articles.   We understand not everyone is internet savvy and therefore, we have also asked our Business Relationship Managers to print these articles and regularly distribute to our customers.  This article is prompted from a recent discussion with one of our leasing partners and our leasing coordinator.

If a sales person does not ask you about something they specifically know could be an issue after the sale, is this a lie?

"Lying by omission, otherwise known as exclusionary detailing, is lying by either omitting certain facts or by failing to correct a misconception." 

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Topics: Customer Service Excellence, Office Equipment Buying Guide, Office Equipment Purchase, Leasing, #SecureYourBusiness, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices

What Are the Benefits of Good Customer Service?

Posted by Doing Better Business on Nov 11, 2019 10:59:27 AM

Make no mistake: customer service is more important than ever. People have wised up to the ways of companies and demand not just a superior product, but a superior experience as well. In fact, it’s customer service which often makes or breaks a company. There are many benefits of good customer service, and many consequences when it’s conducted poorly.

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Topics: Customer Service Excellence

Managed Print Service: Award Winning Collaborations

Posted by Doing Better Business on Oct 7, 2019 5:16:25 PM

Doing Better Business began creating custom Printer Fleet Management programs in 2004 to help our clients measure, right-size, optimize, manage and constantly work towards improving business processes with the main emphasis on continual evolution towards a more paperless office.

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Topics: Managed Print Services, Business Improvement, Printing, Industry Trends, Faxing, Awards, Process Improvement, Customer Service, Copier Service, Document Management, Customer Satisfaction, MPS, Customer Service Excellence, Printer Service, Ricoh Service, Copier RFP

Which Is The Best Copier?

Posted by Joseph Dellaposta on Oct 2, 2019 4:17:18 PM

One of the most common questions we receive is “what is the best copier on the market?”  Unfortunately, no single manufacturer holds the title to being “the best”.  Everyone in the industry will have their personal preferences that will bias their opinion, but if you ask half a dozen different people in the industry, you will most likely get half a dozen different answers. 

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service

Copier Reviews From A Teacher's Perspective

Posted by Doing Better Business on Sep 14, 2019 3:11:55 PM

A new addition to our Account Management team, Jen Lechner, was a school teacher at the Glendale School District in Pennsylvania for the past 14 years.

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service

What is Good Copier or Printer Service?

Posted by Joseph Dellaposta on Sep 9, 2019 1:02:20 PM

If you have ever been in the situation where you were acquiring office equipment, you have no doubt talked with multiple, competing, salespeople and asked about their service.  Interestingly, each one told you that their company provided the best service.  You probably heard about response times, maybe even uptime, and probably that they all only use OEM (Original Equipment Manufacturer) parts and supplies.  

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service

Office Equipment Buying Guide

Posted by Joseph Dellaposta on Sep 9, 2019 12:13:28 PM

There are seven main buying criteria to consider when evaluating office equipment and an office equipment partner.

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Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Ricoh Service, Sharp Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service, Office Equipment Buying Guide, Office Equipment Purchase, Printer Pricing, Copier RFP, Office Equipment Criteria

NPS is a critical factor when choosing a managed print services or traditional office equipment provider

Posted by Doing Better Business on Aug 29, 2019 8:22:19 AM

NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a third, unbiased party with customer satisfaction surveys and reported with a number from -100 to +100, a higher score is desirable.

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Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence