Our best customers are educated customers.   We try to do our best to keep our customers educated by performing business reviews and regularly publishing blog posts and articles.   We understand not everyone is internet savvy and therefore, we have also asked our Business Relationship Managers to print these articles and regularly distribute to our customers.  This article is prompted from a recent discussion with one of our leasing partners and our leasing coordinator.

If a sales person does not ask you about something they specifically know could be an issue after the sale, is this a lie?

"Lying by omission, otherwise known as exclusionary detailing, is lying by either omitting certain facts or by failing to correct a misconception." 

Make no mistake: customer service is more important than ever. People have wised up to the ways of companies and demand not just a superior product, but a superior experience as well. In fact, it’s customer service which often makes or breaks a company. There are many benefits of good customer service, and many consequences when it’s conducted poorly.

Doing Better Business began creating custom Printer Fleet Management programs in 2004 to help our clients measure, right-size, optimize, manage and constantly work towards improving business processes with the main emphasis on continual evolution towards a more paperless office.

One of the most common questions we receive is “what is the best copier on the market?”  Unfortunately, no single manufacturer holds the title to being “the best”.  Everyone in the industry will have their personal preferences that will bias their opinion, but if you ask half a dozen different people in the industry, you will most likely get half a dozen different answers. 

A new addition to our Account Management team, Jen Lechner, was a school teacher at the Glendale School District in Pennsylvania for the past 14 years.

If you have ever been in the situation where you were acquiring office equipment, you have no doubt talked with multiple, competing, salespeople and asked about their service.  Interestingly, each one told you that their company provided the best service.  You probably heard about response times, maybe even uptime, and probably that they all only use OEM (Original Equipment Manufacturer) parts and supplies.  

There are seven main buying criteria to consider when evaluating office equipment and an office equipment partner.

NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a third, unbiased party with customer satisfaction surveys and reported with a number from -100 to +100, a higher score is desirable.