Doing Better Business began creating custom Printer Fleet Management programs in 2004 to help our clients measure, right-size, optimize, manage and constantly work towards improving business processes with the main emphasis on continual evolution towards a more paperless office.
Doing Better Business
Recent Posts
Managed Print Service: Award Winning Collaborations
Topics: Managed Print Services, Business Improvement, Printing, Industry Trends, Faxing, Awards, Process Improvement, Customer Service, Copier Service, Document Management, Customer Satisfaction, MPS, Customer Service Excellence, Printer Service, Ricoh Service, Copier RFP
Why the Healthcare Industry Needs Document Management
Documents are the foundation of business operations, and healthcare is no exception. However, unlike many modern businesses today, the healthcare industry relies more heavily on documents which often include highly sensitive information. This information is subject to stringent compliance regulations which are not optional. To achieve compliance, healthcare organizations use document management solutions to stay organized, secure, and compliant.
Offices That Print These Jobs Need an In-House Wide Format Printer
Wide format printers are something of a new kid on the block in the office print environment. Once relegated to a narrow set of industries and specific uses, they’re enjoying widespread adoption across the business world today. Whether printing posters at larger sizes or high volume runs, wide format printers are as versatile as they are powerful.
The Benefits of Interactive Whiteboards in the Classroom
Classrooms have come a long way since the days of blackboards and mechanical pencil sharpeners. These days, it’s not uncommon to find an array of technology in lecture halls and classrooms of every subject. As schools look for new ways to stay current and provide the best education, the benefits of interactive whiteboards in the classroom are becoming increasingly salient.
Copier Reviews From A Teacher's Perspective
A new addition to our Account Management team, Jen Lechner, was a school teacher at the Glendale School District in Pennsylvania for the past 14 years.
Topics: Copier Pricing, Copier Problems, Copier Issues, Copier Service, Net Promoter Score, Customer Satisfaction, Response Time, Repair Time, Customer Service Excellence, Printer Service, Ricoh Service, Sharp Service, Canon Service, Savin Service, HP service, Lanier service, Good Service, Xerox Service, Toshiba Service, Kyocera service
The Importance of Managed Print Services for SMBs
Ask five people what they think of when they hear the phrase office technology, and at least a few of them will respond with, “printers.” Printing is so central to business that it’s almost an invisible function, going unnoticed until there’s a paper jam. Yet, despite its ubiquity, it can prove exceedingly difficult to develop a thoughtful, effective, and efficient printing environment. Waste, unauthorized printing, and missing supplies can drive up the cost of an office print environment. As such, some companies turned to managed print services to help keep their printing under control.
When strategizing how to reduce business costs, companies often look to streamline their operating expenses. They may eliminate unnecessary printing, cut back on electricity usage or choose more economical office supplies. However, there exists one other major way for companies to reduce their expenses that gets frequently overlooked: document management.
Topics: Document Management
NPS is a critical factor when choosing a managed print services or traditional office equipment provider
NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a third, unbiased party with customer satisfaction surveys and reported with a number from -100 to +100, a higher score is desirable.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence
Do I have to fill out a survey every time?
Topics: Process Improvement, Survey, Emails, Customer Service
Our eInfo Customer Portal is where you can log into our backend computer system and order service, supplies and view invoices for your Managed / Contracted Devices.
Topics: Copier Problems, Pricing, Copier Issues, eInfo, Login