A new addition to our Account Management team, Jen Lechner, was a school teacher at the Glendale School District in Pennsylvania for the past 14 years.

Ask five people what they think of when they hear the phrase office technology, and at least a few of them will respond with, “printers.” Printing is so central to business that it’s almost an invisible function, going unnoticed until there’s a paper jam. Yet, despite its ubiquity, it can prove exceedingly difficult to develop a thoughtful, effective, and efficient printing environment. Waste, unauthorized printing, and missing supplies can drive up the cost of an office print environment. As such, some companies turned to managed print services to help keep their printing under control.

If you have ever been in the situation where you were acquiring office equipment, you have no doubt talked with multiple, competing, salespeople and asked about their service.  Interestingly, each one told you that their company provided the best service.  You probably heard about response times, maybe even uptime, and probably that they all only use OEM (Original Equipment Manufacturer) parts and supplies.  

There are seven main buying criteria to consider when evaluating office equipment and an office equipment partner.

When strategizing how to reduce business costs, companies often look to streamline their operating expenses. They may eliminate unnecessary printing, cut back on electricity usage or choose more economical office supplies. However, there exists one other major way for companies to reduce their expenses that gets frequently overlooked: document management.

NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a third, unbiased party with customer satisfaction surveys and reported with a number from -100 to +100, a higher score is desirable.

This is an easy question to answer. Absolutely not!

Our eInfo Customer Portal is where you can log into our backend computer system and order service, supplies and view invoices for your Managed / Contracted Devices.

Updating and moving our website will most likely require you to allow pop-ups on your web browser for our site.

If you have an older multifunctional device or outdated  stand-alone desktop fax device you may be at risk. A standard telephone line is not encrypted and because an analog fax is really just a transmission of voice tones, an experienced hacker can actually listen in and decipher  the transmission.  

According to the Gemalto Breach Level Index, 2.6 Billion records were stolen and/or compromised in 2017. This is an increase of 88% from 2016. A whopping 72% of these breaches were from malicious outside attackers.