This is more than our brand promise, it is our passion. We have built a world class service team who will not accept simple customer satisfaction and it shows because our customers reward us by continuing to respond to our surveys. We are grateful for our customers. Customer Service Excellence is not just a hashtag for us, it is our way of life.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices
Welcome Mike Brull to the Doing Better Business Family!
We are so excited to announce a strategic new addition to our DBB family in our Frederick, Maryland Market.
Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers
Don't Suffer from Service Provider Letdown!
One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients with existing HP, Ricoh and Sharp devices.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices
Doing Better Business' Reponse to COVID-19
Pennsylvania Governor Wolf has ordered all non-life-sustaining businesses in Pennsylvania to close their physical locations. You can be assured, DBB is following all guidelines set forth by the World Health Organization (WHO), the United States Centers for Disease Control and Prevention (CDC) and our local government officials.
Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers
Important Update Regarding Working From Home
With the disruption to business caused by the COVID-19 virus, many organization are adjusting to work-from-home processes.
Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #homeoffice, #remoteworking
Topics: Business Improvement, Company News, Customer Service, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers
We have been a subscriber to CEO Juice and Satmetrix since August of 2011, utilizing their Net Promoter Score (Customer Satisfaction Survey) to guide us and focus us to continuously be improving the level of our customer service experience. Customer Service Excellence is not just a hashtag for us, it is our way of life.
Topics: Managed Print Services, Business Improvement, Industry Trends, Process Improvement, Survey, Customer Service, Copier Service, #lovemytech, Net Promoter Score, Customer Satisfaction, NPS, MPS, Response Time, Repair Time, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers, #ManagedPrintServices
Welcome Whitney Harness to the Doing Better Business Family!
We are so excited to announce another strategic new addition to our DBB family in our Western Pennsylvania Market.
Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence, #SecureYourBusiness, #CustomerServiceExcellence, #MoreThanPrint, #MoreThanCopiers
Welcome Heather Stidfole to the Doing Better Business Family!
We are so excited to announce another strategic new addition to our DBB family in the Huntingdon & Lewistown, Pennsylvania market.
Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence
Welcome Charles Wimmer to the Doing Better Business Family!
We are so excited to announce another strategic new addition to our DBB family in the Harrisburg, Pennsylvania market.
Topics: Managed Print Services, Business Improvement, Industry Trends, Company News, Copier Pricing, New Hires, Customer Service, Document Management, MPS, Customer Service Excellence